Looking for Technical Support or Ticket Tracking?
Use our dedicated Support Hub to submit a ticket with reproduction steps, attach logs or screenshots, and track conversation history with our engineering team:
Open ThemeFoucs Support Hub →Direct Email Support
For customer support, bug reports, and pre-sales questions, email us directly at:
We answer all support requests personally. Please include your WooCommerce version, WordPress version, and order ID (for license holders) to help us troubleshoot promptly.
Support Hours & Response Times
We typically respond within 24 hours on business days (Monday through Friday). For critical store checkout or inventory blockers, we prioritize prompt triage.
Documentation & Guides
Before reaching out, check our detailed technical documentation. Most common setup configurations and hook references are covered in depth:
Customer Account & Billing
For active subscriptions, invoice downloads, license key retrieval, and plugin ZIP downloads, access your Customer Account.
Refund Requests
All annual plugin licenses are backed by our 14-day technical satisfaction refund policy. If the plugin cannot resolve your inventory workflow requirements, review our refund policy and email us with your order details.